Support Tiers

We've covered how you can effectively communicate issues to our support team and the differences between our different License Tiers. However, let's detail the technical support that we provide for each of those plans. Growth Pro: Not only do you get priority status on any support issues or bug tickets, but you get additional support for advice on tweaking configurations or best practice tips. The biggest advantage is the creation of a private Slack channel which allows you to communicate directly with our support staff. Many of our software engineers built the Red5 Pro software themselves and have been in…

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The heat wave may have broken here in Boston, but unfortunately, we are still stuck inside. Apparently, we have this thing called "work" to do. Luckily for you, this allowed our team member, Rajdeep, to add a second part to our Windows installation guides: Windows Installation with SSL. In addition to the Developer Series walkthroughs, these guides will serve as a valuable resource. They are intended to go along with our provided documentation so you will not hear a voiceover. Unfortunately, that means that your laptop speakers are still working and you can't use that as an excuse to get…

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It sounds so simple. Send a live stream from one device to another. What live streaming software does is rather straightforward. Send a stream from the broadcaster to the subscriber. How it actually does that, is quite a different story. How so? There's a lot more behind that broadcast button then you think. The live streaming software has to separately capture the audio and video from their prospective sources and encode the inputs into compressed codecs so that it can be implemented as a transport stream to be delivered over a specific protocol. That protocol is then sent over a…

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Data isn't just used to add surcharges to your cell phone bill and violate your privacy. It's also used quite a bit in live streaming video. In order to send a video and audio stream, you need to transport the data feed across the internet. Quite simply, the more data you use, the more it will cost you. Don't worry though. It's still possible to reduce your costs by following these life tips: Use Less (Data) Well... obviously, but how can you actually do that? Be Flexible Being prepared is a good thing, but there is such a thing as…

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August is here and has brought the full heat of summer with it. Rather than broiling on stovetop sidewalks, we've decided to stay indoors. As such, one of our team members, Rajdeep, created a series of tutorials. Even though we already have a few walkthroughs in the Developer Series, these focus specifically on Windows installations. They are intended to go along with our documentation so you will not hear a voiceover. You can stop worrying that your speakers are broken now. Red5 Pro Windows Installation Installing Prerequisites Download and Run Red5 Pro Configuring Firewall Shutdown Running Server Updating License Key…

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